Appointment Etiquette & Cancellation Fees
First time clients need to arrive 10 minutes prior to your appointment time to complete the relevant client forms.
We ask that all return clients arrive 5 minutes prior to your scheduled appointment time.
If you are late for an appointment, you may not be able to have the full treatment at that time. CleanSkins Laser Clinic will make all attempts to not make you wait for an appointment. To that end, please be on time so you do not inconvenience others.
For their safety children are NOT permitted in the laser room at any time. Children are also not permitted in any other treatment room that contains expensive equipment, nor are they permitted in the pedicure lounge. Waxing and facial appointments are regularly conducted in treatment rooms with expensive equipment so please contact reception prior to your appointment if you are unable to make childcare arrangements and we will try our utmost to accommodate you. Please consider not bringing small children to other appointments to ensure a relaxing experience for yourself and others. Children are not to be left unattended at any time during your visit. CleanSkins does not have any child minding facilities, child care insurance, nor staff dedicated to that role. To comply with OH&S and childcare regulations CleanSkins staff will not be responsible for minding children or their safety. We take no responsibility for your results if you choose to bring children with you.
A $30 deposit is required to secure all appointments. We require 24 hours business notice if you no longer require that appointment or you will forfeit your booking deposit. A gift card may be used as your booking deposit. If your appointment value is of less than $30 the booking deposit will be for the total value of the appointment. We understand that sometimes you may need to change your booking. We kindly request 24 business hours notice so that we can free up the time slot for online booking and/or offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with 24 business hours notice OR you fail to turn up for your appointment OR you know longer need the entire appointment duration, OR for some reason within your control you cannot be treated , you may send a friend or family member in your place, or your deposit will be forfeited.
If you don't turn up to a scheduled appointment or you late cancel on more than one occasion we reserve the right charge the full appointment price to secure any future appointments. If you don’t provide us with 24 business hours notice OR you know longer need the entire appointment duration, OR for some reason within your control you cannot be treated , you may send a friend or family member in your place, or your 50% of this deposit will be forfeited. If you no-show to your scheduled appointment 100% of the booking deposit will be forfeited.
No-shows and late cancellations enormously effect our business. We understand that life presents unforeseen circumstances that may prevent you from attending your appointment, we require at minimum 24hours business notice if you no longer require your appointment time, however please give us as much notice at possible so that we can free up our online booking system and attempt to fill the allotted time. Our cancellation policy is to protect our businesses bottom line to ensure our prices remain affordable.
We will endeavor to confirm your appointment with you, however it is your responsibility to inform us if you cannot attend once you have scheduled your appointment OR if you no longer need the entire appointment duration. Please remember that we have online booking that is available 24/7 so the earlier we are notified of any changes to your appointment the more chance we will may be able to fill the time-slot.
NO-SHOWS - a no-show is where a client does not attend a scheduled appointment.
- In the event that a client does not turn up to a scheduled appointment we reserve the right to require the client to prepay 100% of each future appointments at the the time of booking appointments
- In the event that a client does not turn up to a scheduled appointment we reserve the right to charge 100% of the appointment price as a no-show fee.
GIFT CARDS - gift card cancellation policy is detailed on the rear of each gift card.