Appointment Etiquette & Cancellation Fees
First time clients need to arrive 5 minutes prior to your appointment time to complete the relevant client forms.
We ask that all return clients arrive 5 minutes prior to your scheduled appointment time.
If you are late for an appointment, you may not be able to have the full treatment at that time. CleanSkins Laser Clinic will make all attempts to not make you wait for an appointment. To that end, please be on time so you do not inconvenience others.
For their safety children are NOT permitted in the laser room at any time. Children are also not permitted in any other treatment room that contains expensive equipment, nor are they permitted in the pedicure lounge. Waxing and facial appointments are regularly conducted in treatment rooms with expensive equipment so please contact reception prior to your appointment if you are unable to make childcare arrangements and we will try our utmost to accommodate you. Please consider not bringing small children to other appointments to ensure a relaxing experience for yourself and others. Children are not to be left unattended at any time during your visit. CleanSkins does not have any child minding facilities, child care insurance, nor staff dedicated to that role. To comply with OH&S and childcare regulations CleanSkins staff will not be responsible for minding children or their safety. We take no responsibility for your treatment results if you choose to bring children with you.
A $40 deposit is required to secure all appointments. We require 24 business hours notice if you no longer require that appointment or you will forfeit your booking deposit. A gift card may be used as your booking deposit. If your appointment value is of less than $40 the booking deposit will be for the total value of the appointment. We understand that sometimes you may need to change your booking. We kindly request 24 business hours notice so that we can free up the time slot for online booking and/or offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with 24 business hours notice OR you fail to turn up for your appointment OR you know longer need the entire appointment duration, OR for some reason within your control you cannot be treated, you may send a friend or family member in your place, or your booking deposit will be forfeited.
If you don't turn up to a scheduled appointment or you late cancel on more than one occasion we reserve the right charge the full appointment price to secure any future appointments with a 100% 48 hour late change or cancellation fee.
No-shows and late cancellations enormously effect our business. We understand that life presents unforeseen circumstances that may prevent you from attending your appointment, we require at minimum 24 business hours notice if you no longer require your appointment time, however please give us as much notice at possible so that we can free up our online booking system and attempt to fill the allotted time. Our cancellation policy is to protect our businesses bottom line to ensure our prices remain affordable.
We will endeavor to confirm your appointment with you, however it is your responsibility to inform us if you cannot attend once you have scheduled your appointment OR if you no longer need the entire appointment duration. Please remember that we have online booking that is available 24/7 so the earlier we are notified of any changes to your appointment the more chance we will may be able to fill the time-slot.
LATE CANCELLATIONS (or reschedules) within 24 business hours of the appointment start time - we reserve the right to charge 50% off the appointment price as a late cancellation fee
LATE CANCELLATIONS (or reschedules) within 3 business hours of the appointment start time - we reserve the right to charge 100% off the appointment price as a late cancellation fee
NO-SHOWS - a no-show is where a client does not attend a scheduled appointment.
- In the event that a client does not turn up to a scheduled appointment we reserve the right to require the client to prepay 100% of each future appointments at the the time of booking appointments
- In the event that a client does not turn up to a scheduled appointment we reserve the right to charge 100% of the appointment price as a no-show fee.
WHAT HAPPENS IF YOU COME TO YOU APPOINTMENT AND DO NOT WANT THE FULL TREATMENT THAT YOU BOOKED FOR? If you book for a larger appointment please give us at least 24 hours business notice if you do not want the entire appointment time. We kept that time for you and were unable to book another client who may have wanted the time slot, so we reserve the right to charge a cancellation fee for the service time that you late cancelled.
WHAT HAPPENS IF YOU TURN UP TO AN APPOINTMENT AND CANNOT BE TREATED DUE TO FAKE OR REAL TAN OF ANY OTHER REASON? We provide you with pre and post treatment advice in writing for relevant treatments. If you forget or ignore our pre and post treatment guidelines we reserve the right to charge a late cancellation fee. For example if you come to a laser appointment and cannot be treated due to fake tan or another reason that is within your control it is classified as a late cancellation.
NOTE: Please remember that we cannot preform laser hair removal on any area that has had fake or real tan within the last 3 weeks, or has fake tan remaining in the area. If you come to an appointment and cannot be treated due to tan, it will be counted as a no-show.
GIFT CARDS - gift card cancellation policy is detailed on the rear of each gift card.